Every style at LK Bennett is crafted to be a timeless, wear-forever piece. Which is why we’ve partnered with The Seam, to extend the life of the clothes and footwear you love, so you can wear them time and time again.
What Is The Seam?
The Seam connects you with local, vetted Makers who can repair and alter your items. You can choose an in-person fitting, or send your item directly to your chosen specialist to make your item looking and feeling brand new once more.
The Seam has Makers based across the UK. Where possible, you will be matched to a local Maker when you book an alteration, so you can coordinate a home fitting. For repair services, and where no local Maker is available, you will be matched remotely and we will coordinate a courier or postal service for you.
Once repaired, your item will be sent back to you to love and wear time and time again.
Click on Booking Portal here, where you’ll be asked some questions about the item that you need help with. You will then be matched with the best Maker for your needs. You'll be asked to create an account or sign in if you have one already.
You'll hear from your Maker within 48 hours and can choose to send your item(s) by post, courier, visit a local studio or have your Maker visit your home for a fitting.
You can keep track of your bookings at all times by logging into The Seam and clicking on 'My Projects'.
How will my item be collected and delivered?
There are three options for pick-up and collection. You can meet your Maker in person, send your items by postal services or book a courier. If you choose to have your Maker visit you for a fitting, they will charge a £15 per hour travel fee.
Please note, services which require fittings (alterations) are currently only available in select cities across the UK. All other services are available UK-wide, via post or courier.
Can I book an in person appointment?
If your booking requires a fitting, once you have been matched with your Maker they will arrange the best time and place for an appointment. You can arrange a fitting at home, at your workplace or at the Makers’ studio.
When you opt for a home fitting, Makers charge £15/hour to cover the travel time. Your Maker can provide a quote for this prior to the fitting.
Please note, services which require fittings (alterations) are currently only available in select cities across the UK. All other services are available UK-wide, via post or courier.
Our standard service turnaround time is 10 days. We will always let you know if a project is going to take longer than this to complete. If you need an item completed by a certain date please let us know at the beginning of your booking.
