UK, ROI & Channel Islands Delivery
All orders will be despatched via DPD. You will not be charged until the goods are despatched from our warehouse and will only be charged delivery costs once per order.
Orders with multiple items may be dispatched from both our distribution centre and an L.K.Bennett store. You will receive a separate dispatch confirmation email and tracking number for each shipment.
|
Destination |
Delivery Charge |
|
UK Standard (2-3 days) |
£4.95 |
|
UK Standard for orders over £250 |
Free |
|
Channel Islands (2-3 working days) |
£4.95 |
|
UK Next Day Delivery (1 working day*) |
£6.95 |
|
Republic of Ireland (2-3 days) |
€10.00 |
*Order before 12pm for next working day delivery. Orders placed after 12pm Friday will be despatched on Monday for delivery Tuesday. Certain UK postcodes may take an additional 24 hours for delivery:
AB 31-38, AB 41-56, EI, FK 17-21, GY 9, HS 1-9, IM, IV, KA 27, KA 28, KW 0-14, KW 15-17, PA 20-78, PH 15-18, PH 19-29, PH 32-33, PH 45-48, PH 30-31, PH 34-44, PH 49-99, TR 21-25, ZE.
Tracking: When placing your order, please provide a mobile number or email address in order to receive regular updates on the status of your delivery; this will also enable us to send you an estimated delivery time.
PLEASE NOTE: We do not deliver to PO Box addresses.
UK Deliver To Store
In light of the current situation we have made the decision to temporarily close our stores, therefore the deliver to store option is currently unavailable.
US Delivery
We offer a US delivery service on all US orders, shipped via our partnership with eShopWorld. You will not be charged until the goods are dispatched from our warehouse and will only be charged delivery costs once per order
|
Destination |
Charge |
|
United States |
$15 |
Speed: Delivery will take 5-7 working days.
Tracking: You can track your package using the tracking details provided in your order confirmation email. Please note that it can take 1-2 days before tracking information is available. If you ordered multiple items, we might ship them separately.
Europe Delivery
We offer a Europe delivery service across 29 countries, shipped via our partnership with eShopWorld. You will not be charged until the goods are dispatched from our warehouse and will only be charged delivery costs once per order.
Austria
Belgium
Bulgaria
Croatia
Cyprus
Czech Republic
Denmark
Estonia
Finland
France
Germany
Greece
Hungary
Ireland
Italy
Latvia
Lithuania
Luxembourg
Malta
Netherlands
Norway
Poland
Portugal
Romania
Slovakia
Slovenia
Spain
Sweden
Switzerland
Speed: Based on country of destination and service selected.
Standard e15: up to 8 working days
Express e25: within 2 working days
Tracking: You can track your package using the tracking details provided in your dispatch confirmation email. Please note that it can take 1-2 days before tracking information is available. If you ordered multiple items, we might ship them separately.
Rest of the World (ROW) Delivery
We offer international delivery service on further international countries not mentioned above, shipped via the courier DHL. You will not be charged until the goods are despatched from our warehouse and will only be charged delivery costs once per order.
Orders with multiple items may be dispatched from both our distribution centre and an L.K.Bennett store. You will receive a separate dispatch confirmation email and tracking number for each shipment.
|
Destination |
Charge |
|
International |
£10 |
Speed: Europe - 2-8 working days. Rest of world- 5-7 working days.
Countries shipped to: Andorra, Australia, Brazil, Canada, China, Dubai, Cyprus, Gibraltar, Hong Kong, Iceland, India, Iran, Israel, North Korea, South Korea, Japan, Lichtenstein, , Monaco, New Zealand, Pakistan, San Marino, Serbia, Singapore, Taiwan, Thailand, Turkey, Ukraine.
Tracking: When placing your order, please provide a mobile number or email address in order to receive regular updates on the status of your delivery; this will also enable us to send you an estimated delivery time.
Please note: Once an order has been despatched we are unable to redirect orders. Please be advised that L.K.Bennett cannot be held accountable for delays in customs clearance.
Additional Delivery Information
Address amendments: For your security, we are unable to change the delivery address once an order has been placed. If you are not in when the delivery is attempted, our carrier will leave a card advising how to arrange a re-delivery or where you can pick up your parcel.
Import Duty: We ship to all countries outside of the EU on a Delivery Duty Unpaid basis. This means the recipient will be liable for any local sales taxes or import duties which may be charged on the purchase. L.K.Bennett cannot be held responsible should local customs authorities wish to confiscate any items or charge any import duty. The recipient is responsible for paying the duty.
Late deliveries: We aim to deliver items within 10 days to international addresses. Late deliveries could be due to a number of reasons; if you feel your package is late, the first step is to check the tracking code you received on your dispatch email. Occasionally goods may be subject to delays due to customs. The customer is responsible for providing any information required by customs to ensure t he goods are cleared. If your item has left our warehouse and you feel it's severely overdue, please contact us on [email protected]. Please note that you will need to quote your order reference number. Our Customer Care team is available Monday-Friday, 9am - 6pm (GMT).
Restrictions: There may be specific exclusions relating to individual items or restrictions on certain items dependant on the country of export. You will find these listed below: United Arab Emirates & Qatar: Please note that we are currently unable to dispatch orders containing sales goods or goods offered at a promotional price to the United Arab Emirates & Qatar.
Customs: There may be specific demands made by Customs or your parcel may be held for checks, dependant on the country of export – unfortunately this is out of our control and we cannot be held accountable for delays. You will find known Customs demands below:
Norway: Customers must provide the courier with their 11 digit National Security Number for goods to be cleared by Norwegian Customs.
Croatia: Delivery may take up to 14 days due to Customs restrictions.